Privacy Statement Highlights Header Image
Effective Date: August 11th, 2009
En Español
 
United States Cellular Corporation ("U.S. Cellular") is dedicated to providing superior customer satisfaction and is committed to protecting customer privacy. We take this responsibility seriously as a key component to earning and maintaining our customers' trust.

This overview provides highlights of the full U.S. Cellular® Privacy Statement ("Privacy Statement"). This Privacy Statement applies to U.S. Cellular and any Affiliate or Third Party with whom we share or collect Confidential Personal Information. By subscribing to our services or accessing our Web sites, you agree to our collection and use of your information as described in the Privacy Statement as may be amended from time to time.
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Collection of your Confidential Personal Information 
U.S. Cellular may collect Confidential Personal Information about you for those purposes specified in this Privacy Statement, or as otherwise permitted by law.

When you visit a U.S. Cellular Web site, we automatically collect certain information such as your domain type, your IP address, and clickstream information to gauge the effectiveness of our Web sites, improve our online operations, enhance your online experience with customized content, and focus our marketing efforts to better meet the needs of our customers.

We may store small data files known as cookies, or other technologies, on your computer or mobile browser when you visit certain Web sites. You can disable cookies. However, if you do so your experience on that Web site may be limited.
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Use of your Confidential Personal Information 
We may use your Confidential Personal Information to provide you with and manage the services you request, communicate with you to maintain good customer relations or to suggest new products and services that may be of interest to you, conduct industry or consumer surveys, manage, improve and troubleshoot our network and services, enforce our Terms of Service, or for any purpose otherwise permitted or required by law.
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Sharing of your Confidential Personal Information 
We will not disclose your Confidential Personal Information without your express or implied consent outside of U.S. Cellular, its Affiliates, or its authorized agents other than as described in this Privacy Statement.

U.S. Cellular may share Confidential Personal Information for purposes permitted by law without your consent such as to help initiate, render, bill, and collect for its products and services.

U.S. Cellular does not sell your Confidential Personal Information to Affiliates or Third Parties for any purpose other than to enforce our rights under the Terms of Service or as expressly stated in this Privacy Statement.

U.S. Cellular does not publish or support wireless directories of our customer phone numbers nor do we make this information available to Affiliates or Third Parties for listing in public directories.
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Accessing your Confidential Personal Information 
Customers who wish to review and/or edit their Confidential Personal Information may do so by contacting us at the number provided on their billing statement, visiting a retail store, accessing their information online through My Account, or by contacting us via e-mail.

If you or your Authorized User contacts us via phone, you will be asked to provide your name, the account password (if the account is password protected) or the last four digits of the customer's social security number (or tax ID if you are a business), and the billing address zip code before we are able to assist you. You or your Authorized user will be asked to present a valid photo ID when requesting account information while at a retail store.
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Communication Preferences 
If you do not want U.S. Cellular to use your Confidential Personal Information to contact you for marketing or solicitation purposes (excluding notices about your existing account), please contact us via e-mail or write to us at the following address:

U.S. Cellular
Attn: Business Process Support
P.O. Box 1489
Bolingbrook, IL 60440
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Security of your Confidential Personal Information 
U.S. Cellular takes reasonable security safeguards to protect against such risks as loss or unauthorized access, destruction, use, modification, or disclosure of Confidential Personal Information.

Customers are encouraged to establish a password on their account for added account protection.
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Customer Proprietary Network Information ("CPNI") 
CPNI refers to and includes information that we have about you by virtue of our relationship with you as your wireless service provider. This includes information about your account usage - such as the type and quantity of the services you subscribe to and other details about your calling, text messaging, or picture messaging plan. Use of CPNI is subject to federal laws and regulations with which U.S. Cellular is required to comply.

When you become a customer of U.S. Cellular and no later than every two years thereafter, we will send you a notice in the mail explaining your rights concerning Customer Proprietary Network Information.
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Contacting Us 
U.S. Cellular welcomes your comments regarding this Privacy Statement. If you have questions about this Privacy Statement or believe that we have not adhered to it, please email us or write to us at the following address:

U.S. Cellular
Attn: Director Information Privacy
8410 W. Bryn Mawr Ave.
Chicago, Il. 60631-3486