As the global cellular industry upgrades their network for 4G and 5G, we too, will be shutting down our 3G network.
OUR COMMITMENT TO YOU
We are committed to supporting your customer needs and will be the last large carrier to shut down its 3G network. To ensure uninterrupted service now and in the future, you will need to upgrade your phone. The experience and safety of our customers are of the utmost importance, so we are here to help you every step of the way through the transition.
WHAT YOU CAN EXPECT
No calling, texting, and data usage when roaming: Depending on where you are in another carrier's coverage map, your phone may simply stop functioning for any features requiring cell coverage. Wi-Fi would continue to be available.
No 911 or other emergency calls when roaming: With the loss of cell coverage, you may not be able to call 911 or roadside assistance.
No data or slow data: Uploading and downloading will become slower (comparable to dial-up) or stop completely in both roaming and UScellular® service areas.
3G CDMA NETWORK FAQS
As the global wireless ecosystem prepares for the 3G CDMA network retirement, the industry is phasing out support for 3G CDMA. Consumer devices that use this older technology will experience slower data speeds and could experience voice quality issues as support for 3G CDMA ends. Beginning 1/1/2023, 3G CDMA devices will have no access to voice and data when roaming. This includes the inability to call 911. Additionally, by the end of 2022, 3G devices will have no data or very slow (dial-up speed) data when in a UScellular service area. Due to this industry update, you will eventually be required to upgrade to a 4G or 5G device.
View our coverage map to determine when you’re roaming with one of our partner carriers.
Device models that are 3G (CDMA) and 4G that do not support HD Voice (Non-VoLTE) will be impacted.
Some of the phones affected by the 3G shutdown include:
3G basic phones & smartphones
4G LTE smartphones that do not support HD Voice, such as Apple iPhone 5, 5C, 5S or Samsung Galaxy S4 or prior