DISASTER RESPONSE & EMERGENCY SUPPORT

UScellular® is here to help you in your time of need.

EMERGENCY SUPPORT FOR OUR NEIGHBORS IN NORTH CAROLINA, TENNESSEE AND VIRGINA

Our hearts go out to our customers and communities affected by Hurricane Helene. Our network teams are working with local officials and power companies to improve service in many of the impacted areas. Work is ongoing to restore all service as quickly as possible. For customers in impacted areas, we have waived any voice and data overages for postpaid customers and prevented suspensions for all customers at least through Oct. 7.

To keep you connected during this difficult time, UScellular is providing free charging items (charging cords, battery packs, and chargers) at the following locations while supplies last. Some locations will also have snacks, water and charging stations for those in need:

  • UScellular
    295 Commonwealth Dr #67
    Wytheville, VA 24382
    Phone: (276) 625-0193

  • UScellular
    1043 Patton Ave
    Asheville, NC 28806
    Phone: (828) 258-0000

  • UScellular
    1011 E. Stuart Dr.
    Galax, VA 24333
    Phone: (276) 236-2433

When natural disasters strike

UScellular can offer their customers in the impacted areas the smartphone data they need and ensure that they will not be charged for any voice, text or data overages or any hidden fees. We keep communities connected by making temporary cellsites available when necessary, and providing complimentary chargers and charging stations.

Disaster Preparedness

For every emergency in front of you, we’re behind you.

NETWORK OUTAGE INFORMATION FOR CALIFORNIA CUSTOMERS

Check For Outage Information In Your Area
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Community Disaster Assistance

Review our Emergency Preparedness Checklist

  • Save emergency numbers and email addresses in your devices for police, fire, hospital, schools and other essential contacts.
  • Designate two “in case of emergency” (ICE) contacts on your phone: one local and one out of town.
  • Download apps from FEMA, AccuWeather and local news stations from Google Play or the Apple App Store.
  • Keep up-to-date “before” photos or videos of the rooms and exterior of your property on your phone for insurance purposes.
  • Buy a waterproof case for your phone.
  • Keep a spare car charger or external charging device with you or stored in a waterproof bag.
  • If you have advance warning of a storm or emergency, start charging your devices as soon as possible.

Emergency Support Helpful Links: