Your old phone may still hold value. Trade it in and apply any value to a new phone. There are two ways to get rewarded when you trade in:
You can get a credit on your UScellular® account for an old phone.
You can fulfill a new phone promotional requirement.
A few simple steps online will get you started towards account credit. Or visit us in-store to get an appraisal of your phone's value, which you can use that day. You can use the value toward a new phone, accessories or to lower your bill.
You have options. Choose the trade-in process that works best for you. Trade-in at a UScellular store or use our online trade-in process.
In-store, we’ll calculate an estimated value of your phone and complete the trade in process on-site.
When you choose our online option, we’ll calculate the value of your phone and send you a prepaid shipping kit with detailed instructions at $0 cost to you.
New and current UScellular customers are eligible. New customers can get a quote for their trade-in value; then, must purchase and activate a qualifying device.
WHAT PHONES ARE ACCEPTED?
Only smartphones are eligible for trade-in. Connected devices, including tablets and watches, are not eligible.
Yes, we accept smartphones from all major wireless carriers.
We understand life happens and most phones are not in perfect condition. Phones with normal wear and tear - even scratched, dented or damaged phones - may still have some value.
We also accept phones estimated to have no trade-in value. You can still sustainably recycle your old phone at a UScellular store. The environment will thank you.
Understanding Your Trade-In Value
When you visit a UScellular store, we’ll calculate an estimated value of your phone, and we’ll help you complete the trade-in process on-site.
When using our online trade-in process, you'll enter some info about your phone and we’ll calculate the estimated value. We'll then send you a prepaid shipping kit with detailed instructions for phone shipment at $0 cost to you. Hyla, a UScellular Trade-In Program partner, will verify the model, assess the condition of the phone and determine your final trade-in value. In the unlikely event of a discrepancy, you’ll be notified by email of the updated trade-in value that will be applied to your bill.
When you visit a UScellular store, we’ll calculate an estimated value of your phone and you can use that value instantly.
When using our online trade-in process, we’ll calculate the estimated value of your phone and you'll need to mail in your phone before receiving it. We'll send you a prepaid shipping kit with detailed instructions at $0 cost to you. Once we get your mailed phone, it usually takes 2-3 billing cycles for the trade-in value to appear as a credit on your bill. If you are still waiting for your credit or have any questions, we're here for you. Contact us anytime.
To receive full trade-in value, the phone must be in good working condition. The value of any phone is subject to change based on current market demand and the overall condition of the phone.
Not all phones will have trade-in value. Phones appraised at $0 can still be sustainably recycled at a UScellular store.
Preparing your Phone for Trade-in
Before mailing your phone in for a trade, make sure to:
Save your content (texts, pictures, contacts, etc.) to a computer, the cloud or an external hard drive.
Delete all personal information on your phone.
Remove any memory or SIM cards.
Remove all passcodes, screen locks and activation locks (ex: Find My iPhone).
Note: Locked/passcode protected phones will result in a trade in value of $0.
No, just send the phone only. No need to send the charging plug, cable or any other accessories that originally came with the phone.
Yes, the package must be postmarked (mailed) within 30 days of the date you received your appraisal value. Going past 30 days may affect your phones appraised value.
Yes, up to 5 phones may be processed during the same transaction.
No. Once you've sent your phone to the trade-in program either at a store or by mail, the phone will not be returned for any reason. It’s important to transfer any personal data to a new phone, and then delete all personal information from the trade-in phone before mailing it in.